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Policy Statement

In Ontario, New Gold Inc. (“New Gold”) strives to provide a barrier-free environment for our customers and to provide goods and services to people with disabilities in a manner that respects their dignity and independence, ensuring they receive the same high standard of service excellence that we endeavour to provide to all customers.

The goal of the Accessibility for Ontarians with Disabilities Act (“AODA”) is to create a more accessible Ontario by identifying, and to the extent possible, preventing and eliminating barriers experienced by persons with a disability. A standard for customer service (the “Standard”) has been established under the AODA to ensure goods and services are, where at all possible, equally accessible to every Ontarian.

Available Documents

New Gold Accessibility for Ontarians with Disabilities Act Customer Service Policy
New Gold Accessibility for Ontarians with Disabilities Integrated Accessibility Standards Policy
New Gold Accessibility for Ontarians with Disabilities Multi-Year Accessibility Plan (2014-2019)
New Gold Employment Standards Policy

Feedback Process

New Gold values your feedback and is committed to meeting the requirements of the Standard. Comments regarding how well customer expectations are being met are welcomed and appreciated.

Feedback Delivery Channels

Customers may provide feedback on the manner in which New Gold provides our services to customers with disabilities through the following channels:

  • By phone or email:

    Maria Ermakov
    Human Resources Advisor
    +1 416 775 7555

    Christine Ruppenstein
    Supervisor, Rainy River Project Human Resources
    +1 807 482 2501

  • In writing, to:

    New Gold AODA Feedback
    c/o Maria Ermakov
    Brookfield Place
    181 Bay Street, Suite 3320
    Toronto, Ontario M5J 2T3

  • In person by:

    Visiting New Gold’s Toronto office and hand delivering feedback in writing to the receptionist.

  • New Gold is prepared to provide accessible formats and communication supports for persons with disabilities who wish to provide feedback to New Gold, upon request. Please contact us using any of the contact methods listed above to request accessible formats and communication supports.